Assistant Director, Appeals Operations

Australian Government Department of Human Services

Sunshine, VIC

Posted 2/12/2019

The Department of Human Services delivers social, health and other services to individuals, families, communities, businesses and healthcare providers. The Information, Debt and Appeals Division is responsible for the management and provision of information and data in the department, debt recovery operations and the review and appeal process.

The Appeals Branch provides an independent review for persons seeking a review of decision made under the Centrelink and Medicare (Public) programmes and certain Child Support decisions under the relevant legislation and policy.

The Assistant Director leads, supports and develops a team to achieve quality business outcomes in line with team, branch and departmental objectives. They play an important role in building and maintaining key internal and external stakeholder relationships to obtain and share information.

They are responsible for managing a team of staff, identifying learning and development opportunities to ensure staff consistently deliver core administrative functions.

Assistant Directors work under the broad direction of senior staff to deliver quality outcomes. They exercise a considerable degree of independence, with decision making substantially dependent on their high level of professional judgement and consideration of wider departmental implications. In performing a leadership role, an Assistant Director drives innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Essential requirements

The successful candidate will be required to currently hold or be able to obtain and maintain a Baseline security clearance.


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